eStore Frequently Asked Questions

Use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. If you wish to view order detail, select the Details link beside the Order Number you want to view.

You can protect your purchase with Extended Download Service. We will keep a copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase.

You can protect your purchase with a backup CD. Get a backup of your downloadable software mailed directly to you on a CD. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product.

We accept Visa, MasterCard, Discover and American Express.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

If you have purchased downloadable products your credit card will be charged on the day your purchase has been placed.

If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s) are actually shipped.

Please remit all applicable state sales tax. Sales are subject to sales tax in every U.S. state (and Washington DC) with the exception of New Hampshire, Alaska, Oregon, Montana, and Delaware.

If you hold tax-exempt status, please contact our Sales department at 1-866-333-9990 to place your order. When you provide us with your Tax Exemption information (e.g. Certificate Number), we will set up your account and process your order without sales tax - no need to pay tax and then claim a refund.

Use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. Select the Details link beside the Order Number you want to view, then select the Print Page option on the Order Detail screen displayed.

At this time, we only accept credit cards for online purchases. If it is more convenient, you may place your order by phone. New users call 1-866-333-0990; current users call 1-866-903-0001; or, if you need copies for five or more users, call 1-866-421-7752.

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address.

If you do not want the product shipped to same address as your billing address, please de-select the Bill to the same address check box and enter delivery information in the Shipping Address form.

No. Your card number should be entered in as a continuous string of numbers.

There are a number of reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service at 877-386-8083 (US and Canada), Monday through Friday, 9 am to 8 pm Eastern Standard Time. Please provide them any error messages you may have received, as well as your details.

If your order contains downloadable files, once your payment has processed you can use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. Select the Details link beside the Order Number you want to download files for, and then select the Download link beside the order item.

In the dialog box that is displayed, select the Save button (to save the file to your computer) and select where you would like the file to be saved to.

You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop this will be easier for you to install the product once you have completed the download.

Once the download starts, you will see a box pop up telling you that the file is being downloaded, and giving its progress.

After the download is complete, you will need to go to the location where you saved the file and double click on the file to start the installation. Contact our Customer Service department at 877-386-8083 (US and Canada - Monday through Friday, 9 am to 8 pm Eastern Standard Time), if you require any assistance.

If your product has a serial number or unlock code, this information will be e-mailed to you in a separate e-mail to your confirmation e-mail address. Also, you can retrieve your serial number or unlock code by viewing the details of your order via the Access My Account option (select the Details link beside the Order Number you want to view, and you will be able to retrieve any serial numbers required)

Note: It may take a few minutes for serial number information to be updated back to your on-screen order.

First, make sure you have the correct serial number or unlock code. You can retrieve your serial number or unlock code by viewing the details of your order via the Access My Account option (select the Details link beside the Order Number you want to view, and you will be able to retrieve any serial numbers required).

If it is still not working please contact our Customer Service department at 877-386-8083 (US and Canada - Monday through Friday, 9 am to 8 pm Eastern Standard Time).

If your order contains downloadable files and you wish to re-download them, you can use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. Select the Details link beside the Order Number you want to download files for, and then select the Download link beside the order item.

In the dialog box that is displayed, select the Save button (to save the file to your computer) and select where you would like the file to be saved to.

Note: Download files will be available for 30 days after the date of purchase, unless you purchased the Extended Download Service which offers you the ability to get download files for a period of two (2) years after the date of purchase.

This site provides downloads that adhere to the HTTP 1.1 specification that allows for re-startable downloads. Therefore, if your download stops or is interrupted before it is complete, simply press the Begin Download button again and the download should resume where it left off.

Unfortunately, we are unable to exchange a downloadable product for a physical product that you have already purchased. Please place a separate order for the physical product.

The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.

If you know the filename, you can do a search on your computer for it. Do not rename the file you're downloading, it may cause installation problems.

To see the shipment status of your order, you can use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. Select the Details link beside the Order Number you want to check, and the order status will be displayed, along with the other order details.

You can easily retrieve your tracking number by viewing the details of your placed order.

We ship to the United States and Canada only from this eStore.

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. As a reminder, your credit card will not be charged until all items on your order have been shipped.

Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to our fulfillment service and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to our fulfillment service and can no longer be changed by our system.

30 days for downloadable products. 30 days for physical products. More information can be found by clicking here.

Please contact our Customer Service department at 877-386-8083 (US and Canada - Monday through Friday, 9 am to 8 pm Eastern Standard Time).

Please contact our Customer Service department at 877-386-8083 (US and Canada - Monday through Friday, 9 am to 8 pm Eastern Standard Time).

Your refund credit will appear on your card within 48 hours of us receiving your completed letter of destruction.

For Technical Support with your ACT! product, please visit http://support.act.com.

ACT! Technical Support

ACT! technical support analysts are knowledgeable about a wide range of software and hardware issues. Because productivity is your concern, we're dedicated to providing a variety of technical support options to help you quickly resolve technical issues related to your ACT! software.

If you ordered an ACT! Accessory Product, which is developed by third-part software vendor, please contact the software Publisher directly. View the product page for Publisher contact information.

Cookies are placed on your browser for your convenience, and the commerce system used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.

Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

If you're using Internet Explorer, go to the View menu and select Internet Options. Within the Internet Options window, select the Advanced tab at the top right, scroll down until you see a selection titled "Cookies" and make sure the "Always accept cookies" box is checked. If you're using Netscape Navigator, go to the Options menu and select Network Preferences. Within the Network Preferences window, select the Protocols tab. There is a heading titled "Show an Alert Before" and a check box next to a selection titled "Accepting a Cookie". If this is not checked, you will automatically accept cookies without being warned by your browser.

Please click here to view our company Privacy Policy.

For Technical Support with your ACT! product, please visit ACT! Customer Service & Technical Support at http://support.act.com.

ACT! Customer Service
ACT! Customer Service is here to help you with non-technical issues including answering pre-sales questions, placing an order, checking the status of your order, registering your software, updating your contact information, or ordering disk or manual replacements.

ACT! Technical Support
ACT! technical support analysts are knowledgeable about a wide range of software and hardware issues. Because productivity is your concern, we're dedicated to providing a variety of technical support options to help you quickly resolve technical issues related to your ACT! software.